FAQs

Answers to our most frequent customer enquiries.

Service update

As more planes take to the sky, we can’t wait to welcome you back. Some of our services are running a little differently until flights are back in full swing,  so please refer to our service information page for current operating conditions.

We thank you for your ongoing support.

More information

SkyBus services

  • Does SkyBus operate a service to Avalon Airport?
  • Yes, From January 2, 2021 SkyBus Avalon City Express will resume, this is a service between Avalon Airport (AVV) and Melbourne City, with a stop enroute in Werribee. View Avalon City Express details
  • Does SkyBus operate other routes such as between Melbourne Tullamarine Airport and Frankston, Dandenong or the eastern suburbs?
  • Please note these routes are currently disrupted, please call us on 1300 759 287 for more information.

    SkyBus Peninsula Express service operates between Melbourne Airport to Frankston, Mornington Peninsula and the surrounding bayside area.
  • SkyBus has a direct service connecting St Kilda and Melbourne Tullamarine Airport, our St Kilda Express.
  • SkyBus Western Express service connects Melbourne Tullamarine Airport and Melbourne’s western suburbs.
  • Our recently launched Eastern Express service runs directly between Melbourne Tullamarine Airport and Melbourne’s eastern suburbs, including stops at Doncaster Shopping Centre and Box Hill central.
  • SkyBus also connects with all suburban and country rail services, trams and other bus services at the Southern Cross Station bus interchange via our City Express service. Connecting public transport

Location

  • Where do I get on the SkyBus?
  • Melbourne City Express
  • You can board SkyBus at either end of our express route, operating between 4:30am and midnight with departures on average every 15 minutes.
    • At Melbourne Tullamarine Airport: You'll find us kerbside at ‘Arrivals’ for international and domestic flights. View map
    • In the heart of Melbourne at Southern Cross Station. The SkyBus terminal is on the corner of Bourke and Spencer Streets. Airport departures leave from bay 75 on the western side of the bus interchange. View map
  • St Kilda Express

    This service is currently disrupted, please phone us on 1300 759 287 for more information.
  • Southbank Docklands Express

    This service is currently disrupted, please phone us on 1300 759 287 for more information.
  • Peninsula Express

    This service is currently disrupted, please phone us on 1300 759 287 for more information.
  • Avalon City Express (Resuming January 2 2021)
    • At Avalon Airport: Board directly outside the terminal, from the designated bus zone. View map
    • In Melbourne City: Board from the SkyBus terminal at Southern Cross Station, on the corner of Bourke and Spencer Streets. Airport departures leave from bay 74 on the western side of the bus interchange. View map
    • At Werribee: SkyBus picks up and drops off mid route in Synnot Street Werribee, near Werribee RSL. View map

Ticketing

  • Do I need to book to travel on SkyBus?
  • Melbourne City Express
  • No, reservations or bookings are not required to travel on SkyBus City Express service. Buses run between 4:30am and midnight with departures on average every 15 minutes. 
  • You can buy tickets online in advance and either print them out or present the ticket on your smartphone. You can also buy tickets on the day of travel from SkyBus self-serve kioks at our city terminal at Southern Cross Station, and at Melbourne Tullamarine Airport terminals T1, T3 and T4.
  • St Kilda Express

    This service is currently disrupted, please phone us on 1300 759 287 for more information.
  • Peninsula Express
  • This service is currently disrupted, please phone us on 1300 759 287 for more information
  • Avalon City Express
  • Resuming January 2 2021, reservations or bookings are not required to travel on SkyBus Avalon City Express service. Buses connect with every major flight.
  • Western Express

    This service is currently disrupted, please phone us on 1300 759 287 for more information.

  • How much does it cost to travel on SkyBus?
  • A SkyBus ticket is the best value Melbourne Tullamarine Airport to Melbourne City transfer, with a one way ticket approximately a third of the cost of a taxi. View our fares
  • Where do I buy SkyBus tickets?
  • You can buy tickets online and either print them out or present the ticket on your smartphone. You can also buy tickets from SkyBus self-serve kiosks at our city terminal at Southern Cross Station, and at Melbourne Tullamarine Airport terminals T1, T3 and T4 using card payment only.
  • Can I pay for my SkyBus tickets with EFTPOS or credit card?
  • Yes you can buy your tickets online using your credit card 24/7. You can also use your credit card or EFTPOS to buy tickets from SkyBus self-serve kiosks at our city terminal at Southern Cross Station, and at Melbourne Tullamarine Airport terminals T1, T3 and T4. We accept American Express, Diners, Visa and MasterCard.
  • Can I use my one-way SkyBus ticket in either direction?
  • Yes, one-way tickets can be used in either direction.
  • If I buy a round trip SkyBus ticket, can I use it for two adults one way?
  • No, a round trip ticket is to be used on two separate journeys.
  • How long is my SkyBus ticket valid for?
  • SkyBus tickets purchased online or at a SkyBus self-serve kioks are valid for three months from the date of purchase. Our Saver 10 trip tickets are valid for 12 months from date of purchase. All pre-printed tickets have an expiry date printed on the ticket.
  • Do you have tickets for Airport employees?
  • SkyBus offers Airport employee pricing on our Melbourne City Express, Southbank Docklands Express, St Kilda Express and Western Express services. Please contact SkyBus on +61 3 9335 2811 (Valid paperwork required). Click here for our recent announcement to Airport staff.

Timing

Melbourne City Express
  • What times does SkyBus depart?
  • SkyBus has introduced some necessary temporary changes to our services in response to recent airport travel restrictions and reduced airport activity.  Melbourne City Express service is operating between 4:30am and midnight. Buses depart on average every 15 minutes. 
  • How much time should I allow before departure to catch a SkyBus?
  • Allow at least five minutes before the scheduled departure time to buy your ticket(s) and board the SkyBus.
  • How do I know which SkyBus to catch to get to Melbourne Tullamarine Airport on time?
  • In general, an express SkyBus trip takes 22 minutes from Southern Cross Station to Melbourne Tullamarine Airport. During peak times (approximately 6–10am and 3–7pm), SkyBus recommends allowing additional journey time for exemptional circumstances.

Access

  • Can I get picked up on the way to Melbourne Tullamarine Airport or from a private residence?
  • SkyBus does not pick up passengers at any other stops other than our terminals at Melbourne Tullamarine Airport, at Southern Cross Station or our designated locations on our St Kilda, Southbank Docklands and Peninsula Express routes.
  • Is SkyBus easy to access by wheelchair?
  • The SkyBus Melbourne City Express, St Kilda Express, Southbank Docklands Express and Avalon Express buses are mobility-enhanced, providing excellent access for wheelchair passengers.

  • Please call SkyBus on 1300 759 287 the day before you travel to confirm if you need wheelchair access.

  • We will endeavour to accommodate for wheelchair or mobility impaired access on our Peninsula Express bus, please contact us during office hours, in advance of your travel to ensure we are able to meet your requirements.

  • Can my companion travel with me?
  • SkyBus will issue companion cardholders with a second ticket for their companion to travel at no charge.
  • Do you accept Vision Impaired Travel Passes?
  • Free travel is available for Vision Impaired Travel Pass holders. Free travel is available to accompanying attendants if the vision impaired person holds a Companion Card.

Luggage and lost property

  • Can I consume food and drink on the bus?
  • Consumption of food or drinks (except water in screw top containers) is not permitted onboard our vehicles. The transportation of hot food and hot drink, irrespective of the container/vessel used is also prohibited onboard. This is in the interest of passenger safety and comfort.
  • Can I bring cats or dogs on SkyBus?
  • Pets are not permitted on board SkyBus. Guide dogs, hearing guide dogs or guide dogs in training and animals covered by the Assistance Animal Pass will be permitted to travel on SkyBus. Please have your Animal Assistance Pass available to produce on request.
  • How much luggage can I take on SkyBus?
  • SkyBus vehicles are equipped with onboard luggage storage.
  • SkyBus' baggage allowance is the same as the standard checked and carry-on baggage allowance of the airline for which you hold a ticket.
  • Additional items (such as bikes, surf boards, very large items or excess baggage) may be permitted, subject to availability of space on a relevant trip. Passengers may be asked to travel on a subsequent bus if, in the driver's opinion there is insufficient space or the additional items may be a safety hazard. Bikes may be carried on board if, in the opinion of the driver, there is sufficient space and it is safe to do so, however, passengers may be required to dismantle and secure their bike in a container.
  • Who do I contact if I’ve left something on SkyBus?
  • If you’ve forgotten something on board, please call SkyBus on 1300 SKYBUS (1300 759 287) or visit www.skybus.com.au/lostproperty and complete the Lost Property Form. We will be in contact with you within 24 hours Monday – Friday
  • Who do I contact if I left something at the Airport, Southern Cross Station or on my flight?
  • For lost property at Melbourne Tullamarine Airport contact the information desk between 9am–5pm weekdays on +61 3 9297 1805.
  • For lost property at Avalon Airport terminal or car park call +61 3 5227 9150.
  • For lost property at Southern Cross Station phone +61 3 9619 1624.
  • For any property left on a Jetstar aircraft call Jetstar on 131 538.