FAQs

Answers to our most frequent customer enquiries.


SkyBus services

  • Does SkyBus operate a service to Avalon Airport?
  • Yes, SkyBus provide a transfer service between Avalon Airport (AVV) and Melbourne City, with a stop enroute in Werribee. View Avalon City Express details
  • Does SkyBus operate other routes such as between Melbourne Tullamarine Airport and Frankston, Dandenong or the eastern suburbs?
  • SkyBus Peninsula Express service operates between Melbourne Airport to Frankston, Mornington Peninsula and the surrounding bayside area.
  • SkyBus also has a direct service connecting St Kilda and Melbourne Tullamarine Airport, our St Kilda Express.
  • SkyBus does not provide services to Dandenong or the eastern suburbs. However SkyBus connects with all suburban and country rail services, trams and other bus services at the Southern Cross Station bus interchange via our City Express service. Connecting public transport

Location

  • Where do I get on the SkyBus?
  • Melbourne City Express
  • You can board SkyBus at either end of our express route, operating 24/7 with day departures every 10 minutes:
    • At Melbourne Tullamarine Airport: You'll find us kerbside at ‘Arrivals’ for international and domestic flights. View map
    • In the heart of Melbourne at Southern Cross Station. The SkyBus terminal is on the corner of Bourke and Spencer Streets. Airport departures leave from bay 75 on the western side of the bus interchange. View map
  • St Kilda Express
  • You can board SkyBus St Kilda Express at either Melbourne Tullamarine Airport or in the heart of St Kilda, operating 6:30am- 7:00pm, 7 days a week. View timetables
  • You’ll find us directly outside the terminal at T4 at Melbourne Tullamarine Airport. View map
  • In St Kilda, you can board SkyBus at any of our four designated bus stops. View stop locations
  • Southbank Docklands Express
  • You can board SkyBus Southbank Docklands Express at either Melbourne Tullamarine Airport or from any of our 6 designated stops in the Southbank & Docklands precincts View stop locations
  • This service operates 6:30am- 7:00pm, 7 days a week. View timetables
  • Peninsula Express
  • You can board our Peninsula Express service from outside Terminal 4 at Melbourne Tullamarine Airport. View map
  • Along the Peninsula you can board SkyBus at any of our designated stops. View stop information
  • Avalon City Express
    • At Avalon Airport: Board directly outside the terminal, from the designated bus zone. View map
    • In Melbourne City: Board from the SkyBus terminal at Southern Cross Station, on the corner of Bourke and Spencer Streets. Airport departures leave from bay 74 on the western side of the bus interchange. View map
    • At Werribee: SkyBus picks up and drops off mid route in Synnot Street Werribee, near Werribee RSL. View map

Ticketing

  • Do I need to book to travel on SkyBus?
  • Melbourne City Express
  • No, reservations or bookings are not required to travel on SkyBus City Express service. Buses run 24/7 with day departures every 10 minutes.
  • You can buy tickets online in advance and either print them out or present the ticket on your smartphone. You can also buy tickets on the day of travel from SkyBus ticket booths at our city terminal at Southern Cross Station, and at Melbourne Tullamarine Airport terminals T1, T3 and T4.
  • However, you will need to book in advance if you wish for the SkyBus Link hotel transfer service to collect you from select hotels in central Melbourne upon your departure. Ask your concierge to call SkyBus on 1300 759 287 and quote your room number. It is advisable to book your pickup as early as possible. We can take bookings up to one hour before departure (subject to availability). Bookings must be made during SkyBus Link operating hours 06:30 – 20:00, 7 days a week. This service does not operate on Christmas Day, 25 Dec.
  • St Kilda Express
  • No, reservations or bookings are not required to travel on SkyBus St Kilda Express service. Buses operate from 6:30am – 7:00pm with weekday departures every 30 minutes. Tickets are available online, at any of our Melbourne Tullamarine Airport ticket counters or on board with the bus driver using card payments only (St Kilda stops only).
  • Peninsula Express
  • Bookings are not required to travle on Peninsula Express. This service does not operate on Christmas Day, 25 December.
  • Avalon City Express
  • No, reservations or bookings are not required to travel on SkyBus Avalon City Express service. Buses connect with every major flight.
  • How much does it cost to travel on SkyBus?
  • A SkyBus ticket is the best value Melbourne Tullamarine Airport to Melbourne City transfer, with a one way ticket approximately a third of the cost of a taxi. View our fares
  • Where do I buy SkyBus tickets?
  • You can buy tickets online and either print them out or present the ticket on your smartphone. You can also buy tickets from SkyBus ticket booths at our city terminal at Southern Cross Station, and at Melbourne Tullamarine Airport terminals T1, T3 and T4.
  • Can I pay for my SkyBus tickets with EFTPOS or credit card?
  • Yes you can buy your tickets online using your credit card 24/7. You can also use your credit card or EFTPOS to buy tickets from SkyBus booths at Melbourne Tullamarine Airport and Southern Cross Station. The booths at Melbourne Tullamarine Airport are open 24/7. Southern Cross Station ticket booth is open between 4:00am and 11:00pm, outside of these hours you can use your credit card at one of our self-serve kiosks. We accept American Express, Diners, Visa and MasterCard.
  • St Kilda Express tickets can be purchased from the driver using eftpos or credit card.

  • Can I use my one-way SkyBus ticket in either direction?
  • Yes, one-way tickets can be used in either direction between Melbourne Tullamarine Airport and your selected service destination (St Kilda, Southbank Docklands or Southern Cross Station).
  • Peninsula Express tickets are specific to the locations as selected when purchasing your ticket.
  • If I buy a round trip SkyBus ticket, can I use it for two adults one way?
  • No, a round trip ticket is to be used on two separate journeys.
  • How long is my SkyBus ticket valid for?
  • SkyBus tickets purchased online or at a SkyBus booth are valid for three months from the date of purchase. Our Saver 10 trip tickets are valid for 12 months from date of purchase. All pre-printed tickets have an expiry date printed on the ticket.

Timing

Melbourne City Express
  • What times does SkyBus depart?
  • SkyBus runs 24/7 with day departures every 10 minutes. View the SkyBus timetable
  • How much time should I allow before departure to catch a SkyBus?
  • Allow at least five minutes before the scheduled departure time to buy your ticket(s) and board the SkyBus.
  • How do I know which SkyBus to catch to get to Melbourne Tullamarine Airport on time?
  • In general, an express SkyBus trip takes 30 minutes from Southern Cross Station to Melbourne Tullamarine Airport. During peak times (approximately 6–10am and 3–7pm), please allow for an average trip time of 45 minutes.
  • If you are using SkyBus Link, our free city hotel transfer service, please ensure that you allow enough time to meet your airline’s check in requirements.
St Kilda Express
  • What times does SkyBus depart?
  • SkyBus St Kilda Express operates between 6:30am – 7:00pm with weekday departures every 30 minutes and weekend departures every 60 minutes. View timetable
  • How much time should I allow before departure to catch a SkyBus?
  • Allow at least five minutes before the scheduled departure time to buy your ticket(s) and board the SkyBus.
  • How do I know which SkyBus to catch to get to Melbourne Tullamarine Airport on time?
  • The St Kilda Express journey takes approximately one hour during off peak times and up to 75 minutes during peak times (approximately 7–10am and 4–7pm) View timetable
  • Ensure that you allow enough time to meet your airline’s check in requirements.

Access

  • How do I get to and from my hotel from the drop-off point at Southern Cross Station?
  • SkyBus Link is our free mini-bus service that transports you between select hotels in central Melbourne and the SkyBus terminal at Southern Cross Station (conditions apply).
  • Can I get picked up on the way to Melbourne Tullamarine Airport or from a private residence?
  • SkyBus does not pick up passengers at any other stops other than our terminals at Melbourne Tullamarine Airport, at Southern Cross Station or our designated locations on our St Kilda, Southbank Docklands and Peninsula Express routes.
  • Is SkyBus easy to access by wheelchair?
  • The SkyBus Melbourne City Express, St Kilda Express, Southbank Docklands Express, Avalon Express and SkyBus Link mini-buses are mobility-enhanced, providing excellent access for wheelchair passengers.

  • Please call SkyBus on 1300 759 287 the day before you travel to confirm if you need wheelchair access if using the SkyBus Link hotel transfer service.

  • We will endeavour to accommodate for wheelchair or mobility impaired access on our Peninsula Express bus, please contact us during office hours, in advance of your travel to ensure we are able to meet your requirements.

  • Can my companion travel with me?
  • SkyBus will issue companion cardholders with a second ticket for their companion to travel at no charge.
  • Do you accept Vision Impaired Travel Passes?
  • Free travel is available for Vision Impaired Travel Pass holders. Free travel is available to accompanying attendants if the vision impaired person holds a Companion Card.

Luggage and lost property

  • Can I consume food and drink on the bus?
  • Consumption of food or drinks (except water in screw top containers) is not permitted onboard our vehicles. The transportation of hot food and hot drink, irrespective of the container/vessel used is also prohibited onboard. This is in the interest of passenger safety and comfort.
  • Can I bring cats or dogs on SkyBus?
  • Pets are not permitted on board SkyBus. Guide dogs, hearing guide dogs or guide dogs in training and animals covered by the Assistance Animal Pass will be permitted to travel on SkyBus. Please have your Animal Assistance Pass available to produce on request. 
  • How much luggage can I take on SkyBus?
  • SkyBus Melbourne City Express, Southbank Docklands Express and St Kilda Express vehicles are equipped with onboard luggage storage.
  • Our Peninsula Express vehicles make use of luggage trailers to stow items throughout the journey.
  • Avalon City Express luggage is stowed in storage lockers below the bus for the duration of your trip.
  • SkyBus' baggage allowance is the same as the standard checked and carry-on baggage allowance of the airline for which you hold a ticket.
  • Additional items (such as bikes, surf boards, very large items or excess baggage) may be permitted, subject to availability of space on a relevant trip. Passengers may be asked to travel on a subsequent bus if, in the driver's opinion there is insufficient space or the additional items may be a safety hazard. Bikes may be carried on board if, in the opinion of the driver, there is sufficient space and it is safe to do so, however, passengers may be required to dismantle and secure their bike in a container. 
  • Who do I contact for lost property?
  • If you’ve forgotten something on board, please visit www.skybus.com.au/lostproperty and complete the Lost Property Form. We will be in contact with you within 24 hours Monday – Friday
  • For lost property at Melbourne Tullamarine Airport contact the information desk between 9am–5pm weekdays on +61 3 9297 1805.
  • For lost property at Avalon Airport terminal or car park call +61 3 5227 9150.
  • For lost property at Southern Cross Station phone +61 3 9619 1624.
  • For any property left on a Jetstar aircraft call Jetstar on 131 538.