Personal information we collect and hold
A reference to “personal information” in this policy means information which identifies you as an individual or from which your identity can be reasonably ascertained.
In certain circumstances, SkyBus may collect personal information about you, for example when you purchase a ticket online or via our app, contact us or elect to use the SkyBus WiFi service on board SkyBus. The types of personal information we collect may include your name, address, email address, telephone number, date of birth and identification information. SkyBus also collects personal information about your interactions with us, including any contact we have with you by telephone, email or online. For security, training and dispute resolution purposes, we may also monitor and record your communications with us (including telephone and email) and operate video and audio surveillance devices in our premises and other areas of operation.
We generally collect your personal information directly from you but may also collect it from third parties, including your representatives and travel companions and our related bodies corporate.
Use and disclosure of personal information
We collect, use and disclose personal information to provide, administer and improve our services, issue tickets, record your purchases, maintain and update our records, verify your identity, correspond with you, protect our lawful interests and deal with your questions, requests and concerns.
We may not be able to do these things without your personal information. For example, we may not be able to issue you a ticket electronically or respond to your enquiries.
Skybus may also collect, use and disclose personal information that you provide (eg. when purchasing a ticket online or signing up to our on-board WiFi service) to provide marketing communications and targeted advertising to you on an ongoing basis by telephone, SMS, email, online and other means, unless you opt out or we are subject to legal restrictions. In some cases we will ask for your specific permission to do things like share your details with a particular company for their own marketing purposes. We may do this with the assistance of our marketing service providers.
When you provide credit card details online these will pass automatically between your browser and our bank’s secure payment site for authentication. We do not at any time see or have the ability to access your credit card details online.
We may also collect, use and disclose your personal information in connection with:
- suspected fraud, misconduct or unlawful activity;
- lawful information requests from courts, government agencies and legal practitioners; and
- acquisitions or potential acquisitions of our business.
SkyBus may exchange your personal information with third parties including our related bodies corporate and service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment and refund processing, delivery, data processing, data analysis, research, marketing, investigation or IT services.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
Our website and emails
When using our social media and website “skybus.com.au” (collectively ”Sites") we may collect information about location or activity including your IP address.
In the operation of our Sites we use technology that allows us to monitor traffic patterns and ascertain and record information such as how people use our Sites, how long they access various pages and which links they click, including links that bring them to our website. We use this information to improve our Sites content and ease of use.
‘Cookies’ are used by skybus.com.au to track a visitor’s navigation in the Sites. Cookies are not used to collect or record any personal information. A cookie is a piece of information that allows our system to identify and interact more effectively with your device. The cookie helps us to maintain the continuity of your browsing session. You can change the settings on your web browser software to reject cookies but this may impact the functionality of some parts of our Sites.
If you are considering sending us any other personal information through our Sites or via other electronic means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We take steps to protect the security of personal information once it comes into our possession.
Our Sites may contain links to other websites which are not controlled or maintained by us. Those links are provided for convenience only. We are not responsible for the content or privacy practices associated with linked websites.
When you apply for employment opportunities within our company, we may also collect information about your qualifications, driver’s licence and accreditation and work experience.
The personal information you provide or we otherwise collect in relation to an employment opportunity is collected, used and disclosed to assess your application and conduct screening checks (including demerit points, health, reference, identity, eligibility to work and criminal records checks). We may exchange your personal information with recruiters, screening check providers, law enforcement agencies, referees and your former employers. Without your personal information, we will not be able to process your application. It is our policy not to retain your resume and other personal information related to your application after a position has been filled unless:
- you are the successful candidate, in which case your resume will be held on your employee file; or
- SkyBus considers that another relevant position may become available, in which case your information will be held on our files until all such positions cease to be potentially available. We would of course contact you concerning any such roles.
If you are not the successful candidate and you do not want your resume and other personal information retained by us in relation to potential roles in the future, please contact us and we will securely destroy or permanently de-identify the information related to you application.
Access and correction of personal information
You are entitled to request access to and correction of any personal information that we hold about you. Please contact us as set out below to make such a request. If we deny any access or correction request, we will provide our lawful reasons. If we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the relevant information.
Security of information
We implement a range of measures to protect the personal information we hold about you from misuse, interference and loss and from unauthorised access, modification or disclosure. If the personal information is no longer needed for any purpose we take reasonable steps to destroy or permanently de-identify the personal information.
Comments, complaints or queries
If we do not resolve your complaint to your satisfaction, you may contact the Office of Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.