Contact us

To ensure that we continue to run a safe, efficient and reliable service, we welcome your comments at SkyBus.


Feedback

SkyBus strives to provide the best possible customer experience to every one of our travellers. We welcome all feedback and it is a highly important resource for the continual improvement of our organisation.

How to provide your feedback

  • Call us on 1300 759 287 or +61 (0)3 9335 2811 between 6am-10pm AEST, 7 days per week.
  • Email us at info@skybus.com.au  
  • Write to us at: PO Box 44, Tullamarine, VIC 3043

How we manage your Feedback

Step 1: You lodge your complaint via any of the above channels. Your feedback will be acknowledged by our customer relations team within 24 hours.

Step 2: We investigate and respond to you as quickly as possible.

Step 3: If you are not satisfied with our response, a senior manager can review your escalated feedback.

Step 4: If you are still not satisfied with the response from SkyBus, you can contact the Public Transport Ombudsman.

How to lodge a complaint with the Public Transport Ombudsman

The Public Transport Ombudsman (PTO) is an independent office that investigates public transport complaints. The PTO provides fair, free and fast resolutions to public transport disputes and works with its members on systemic complaints to help improve the public transport system in Victoria.

The PTO handles complaints about public transport related issues such as:

  • service delivery issues such as cancellations, reliability, punctuality and overcrowding
  • myki and ticketing issues
  • the use of land and premises by operators, including issues such as noise and dust emanating from public transport construction sites
  • the condition and accessibility of public transport infrastructure and rolling stock. Examples include stations, station ramps, myki equipment, lifts, stairs, stops, train carriages, trams, buses, signs and passenger information notices
  • the conduct of staff, including Authorised Officers and complaint handling staff.

You can complain to the PTO at any time if you are dissatisfied with our handling of your complaint.

Lodging your case with the Public Transport Ombudsman:
Free Call: 1800 466 865
Email: enquiries@ptovic.com.au
Online: PTO VIC
Mail: PO Box 538 Collins Street West, Melbourne VIC 8007
National Relay Service: TTY users phone 1800 555 677 then ask for 1800 466 865
Interpreter Service: 131 450
Fax: 03 8623 2100


Additional information and contacts

Lost property

If you’ve forgotten something on board, please complete the Lost Property Form. We will be in contact with you within 24 hours Monday – Friday.

Lost Property

If you have lost something at the airport or destination please contact them directly at the following:

Melbourne Tullamarine Airport
For lost property at Melbourne Airport (Tullamarine) contact the information desk between 9am–5pm weekdays on +61 3 9619-2588.

Southern Cross Station
For lost property at Southern Cross Station phone +61 3 9619 1624.

Gold Coast Airport
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For lost property at Gold Coast Airport contact the airport Duty Managers via phone +61 7 5589 1209 or online here.

Gold Coast Airport Shuttle, Theme Park Express & Byron Bay Express

Phone: 1300 655 655
Web: www.skybus.com.au/goldcoast

Government/corporate/travel industry

Michael Sewards, Executive Director
E-mail: michaels@skybus.com.au

Bulk ticket purchases

Phone: + 61 3 9335 2811
E-mail: ticketing@skybus.com.au

Marketing enquiries

Michael Sewards, Executive Director
E-mail: michaels@skybus.com.au

SkyBus adheres to a strict privacy policy.