Feedback

SkyBus strives to provide the best possible customer experience to every one of our travellers.

We welcome all feedback and it is a highly important resource for the continual improvement of our organisation.

How to provide your feedback

  • Call us on 1300 759 287 or +61 (0)3 9335 2811 Weekdays between 8am–6pm AEST, Weekends and Public Holidays between 9am-5pm AEST.
  • Email us at info@skybus.com.au.
  • Write to us at: PO Box 44, Tullamarine, VIC 3043

How we manage your feedback

Step 1: You lodge your complaint via any of the above channels. Your feedback will be acknowledged by our customer relations team within 2 business days.

Step 2: We investigate and respond to you as quickly as possible.

Step 3: If you’re not satisfied with your response you can either
             a) request a senior manager review your complaint, or
             b) contact the Public Transport Ombudsman.

Step 4: If you are still not satisfied with the response from SkyBus, you can contact the Public Transport Ombudsman.

How to contact the Public Transport Ombudsman

If you’re not satisfied with our response to your feedback or complaint, you can contact the Public Transport Ombudsman (PTO). The PTO handles complaints from people who have been unable to solve a problem directly with a public transport operator or agency. The PTO is independent from government and transport operators, and their service is free. You can contact the Public Transport Ombudsman by phone on 1800 466 865, by email at enquiries@ptovic.com.au, or through their website.

SkyBus adheres to a strict privacy policy.