SkyBus has made necessary temporary changes to our services in response to recent airport travel restrictions and official health advice.
We assure you that every single one of our vehicles are routinely cleaned to the highest standard for your safety and comfort including enhanced infection control measures multiple times a day.
Given the rapidly evolving situation, please always check back to our website for the latest information – and we thank you in advance for your ongoing support.
We continue to act on official health and transport advice to keep our people and customers safe while continuing to deliver our world-class services.
Frequently Asked Questions
In response to recent extraordinary events, customers may have some questions about our services.
Timetables and services
Most SkyBus services have been temporarily suspended in response to recent airport travel restrictions and reduced airport activity.
Passengers are advised to always check our website for the latest service and timetable information before planning their trip.
Services currently operating
Melbourne City Express continues to operate between the hours of 6am - 6pm, 7 days per week. Buses are operating on demand. Ticket purchases can be made via our self-serve kiosks at Melbourne Airport and Southern Cross Station using card payments only.
All other SkyBus services have been temporarily suspended.
We are working with customers to offer as much flexibility as we can.
This includes extending the validity of purchased tickets until 31 December 2020 if customers wish to reschedule and use them in the future.
If you had an event or flight cancelled, or simply no longer wish to travel with us, unfortunately we are unable to offer ticket refunds.
We are currently offering refunds to customers who purchased a ticket for the temporarily suspended Avalon Geelong Express service.
Enhanced hygiene measures
SkyBus cares deeply about the safety, health and wellbeing of all of our people, passengers and community. As soon as the outbreak occurred, we responded.
We are actively monitoring the health and wellbeing of all of our people and respectfully promoting strict personal hygiene measures among our workforce. Every vehicle is also routinely cleaned to the highest standard for your safety and comfort including enhanced infection control measures multiple times a day.
We are working closely with our government partners and industry to ensure our response and behaviour remain consistent with official health and transport advice while continuing to deliver our world-class services.