SkyBus Help & Support

We're here to help you get the most out of your SkyBus journey.

Got a question?

Connect with our support team.

Lost luggage or simply want to get in contact? Our customer team are available between 8am and 6pm Monday to Friday, and 9am to 5pm on weekends.

Refund request

Refund Request

Need a refund, complete a request and a member of our team will be in touch.

Lost luggage

Lost luggage

If you’ve left something on SkyBus let us know here so we can help track it down.

General enquiries

Contact us

If you need to get in touch with us you can call or email the SkyBus team here.

SkyBus FAQs: Your Quick Guide to a Smooth Take Off

We’ve streamlined our most asked questions so you can stop scrolling and start exploring.

Tickets and Booking

Do I need to book a specific time? chevron_right

Do you charge transaction fees? chevron_right

Can I save my tickets to my digital wallet? chevron_right

How will I get my ticket after booking online? chevron_right

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Timetables and Stops

How often does the bus run? chevron_right

Do you run on public holidays? chevron_right

How much time should I allow? chevron_right

Which airports do you serve? chevron_right

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Baggage and Onboard

I’ve left something on the bus! chevron_right

Can I bring my pet? chevron_right

Can I eat and drink on board? chevron_right

How much luggage can I bring? chevron_right

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Accessible Travel

Which accessibility travel passes do you accept? chevron_right

I need extra help. Who can I talk to? chevron_right

Can I travel with my assistance animal? chevron_right

I have a hidden disability. Will staff understand? chevron_right

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Help and Contact

I’ve left something on the bus! chevron_right

Can I speak to a real person? chevron_right

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