SkyBus Help & Support

We're here to help you get the most out of your SkyBus journey.

We've compiled tools and answers to the most frequently asked questions and requests from over 45 years of service. If you can't find what you're looking for please send us your enquiry below and one of our team will be in touch.

Refund request

Refund Request

Need a refund, complete a request and a member of our team will be in touch.

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Lost luggage

Lost luggage

If you’ve left something on SkyBus let us know here so we can help track it down.

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General enquiries

General enquiries

Need help and can’t find the answer on our website? Get in touch here.

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Contact us

Contact us

If you need to get in touch with us you can call or email the SkyBus team here.

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Frequently Asked Questions

Q. Does SkyBus operate on public holidays? chevron_right
Q. Where do I buy SkyBus tickets? chevron_right
Q. Do I need to book to travel on SkyBus? chevron_right
Q. How long are SkyBus tickets valid? chevron_right

Ticketing

Do I need to book to travel on SkyBus? chevron_right
Does SkyBus charge transaction fees? chevron_right
Can I add tickets purchased from other channels to the SkyBus app wallet? chevron_right
How will I receive my ticket when purchasing on the SkyBus website? chevron_right
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Luggage

Who do I contact if I have left something on SkyBus? chevron_right
Can I take food and drink on SkyBus? chevron_right
How much luggage can I take on SkyBus? chevron_right
Does SkyBus accept oversized luggage? chevron_right
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Timetables

What hours does SkyBus operate? chevron_right
Does SkyBus operate on public holidays? chevron_right
How much time should I allow before departure to catch a SkyBus? chevron_right
How do I know which SkyBus to catch to get to the Airport on time? chevron_right
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Planning your journey

How much time should I allow before departure to catch a SkyBus? chevron_right
How do I know which SkyBus to catch to get to the Airport on time? chevron_right
Which airports does SkyBus operate at? chevron_right
Does SkyBus offer door to door transfers? chevron_right
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Catching SkyBus

Can I travel with my pet on SkyBus? chevron_right
Can I travel with a pram? chevron_right
Do I need a car seat for my child on SkyBus? chevron_right
Does a return ticket have to be used in different directions? chevron_right
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Accessibility

Is SkyBus easy to access by wheelchair? chevron_right
I have a Companion Card, can my companion travel with me? chevron_right
Do you accept Vision Impaired Travel Passes? chevron_right
Do you accept Department of Veteran's Affairs cards? chevron_right
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