Frequently Asked Questions

We are here to help.

You will find SkyBus Customer Service Ambassadors at Southern Cross Station and Melbourne Airport terminals. Plus, our drivers are trained to assist passengers with invisible disabilities. Just say hello!

If you need a little extra support getting from the bus to check in, our friends at Melbourne Airport Assist are ready to step in.

Look for one of the four dedicated Mobility Hubs located throughout the airport or simply hail white buggy moving around the airport.

Or call the Airport Assist between 10 am and 6 pm, Monday to Friday on 0492 868 960.