Free City Hotel Shuttle

Complimentary hotel transfer shuttle service for Melbourne City Express and Avalon City Express customers

Hours of operation

The SkyBus Free City Hotel Shuttle can safely transport you between Southern Cross Station and select city accommodation – at no additional charge. The service operates from 06:00 – 22:30 weekdays and 06:00 – 19:00 on weekends.

Due to the commencement of works in and around the Melbourne CBD precinct relating to the Metro Tunnel project, we are currently experiencing delays to our hotel drop off service. Please speak to our staff at either Melbourne Airport, Avalon Airport or Southern Cross Station upon your arrival for estimated wait times. Our staff can assist with directions to your hotel using Melbourne's Free Tram Network if you are unable to wait for our service.
SkyBus City Hotel Shuttle at Hotel Windsor

Which hotels do we go to?

The SkyBus Free City Hotel Shuttle operates around the city centre. SkyBus has developed pick up and drop off locations to service the widest range of hotels in the city.

The locations are updated frequently so please check your hotel prior to travel.

Participating hotels

Melbourne also offers a range of great ways of getting around the city including the free city centre tram service. If you're travelling further afield, visit the Public Transport Victoria (PTV) website for train, tram and bus services.


Travelling to Southbank or Docklands?

From 5 November 2017 SkyBus will operate our new Southbank Docklands Express directly between Melbourne Airport and the Southbank and Docklands area.

Southbank Docklands Express

How do I use the SkyBus Free City Hotel Shuttle?

Arriving in Melbourne

Simply board the SkyBus Melbourne City Express from Melbourne Tullamarine Airport (MEL) or the Avalon City Express from Avalon Airport (AVV) to Southern Cross Station.

On arrival at Southern Cross Station, check in at our City Hotel Shuttle booth.

Departing from Melbourne

Ask your concierge to call SkyBus during our operating hours on +(61 3) 9600 1711 (quoting your room number) to reserve a pick-up time for the SkyBus Free City Hotel Shuttle. You will be taken to our city terminal at Southern Cross Station to board an express SkyBus to Melbourne Tullamarine Airport (MEL) or Avalon Airport (AVV).


Planning your booking

When using our Free City Hotel Shuttle, allow 90 minutes between hotel pick-up time and arrival at the airport. Remember to allow enough time to meet your airline's check-in requirements.

The SkyBus Free City Hotel Shuttle is subject to availability so we recommend booking your pick-up as early as possible. We aim to provide passenger transfers at the nominated time, however we may have to offer alternative pick-up times or decline transport due to capacity or operational requirements. We can take bookings up to one hour before departure (subject to availability).

Major event restrictions

Due to traffic restrictions during major events, SkyBus Hotel Transfer service is not available to and from venues next to major sporting events including Etihad Stadium, Docklands.

The restriction period takes effect 90 minutes before the scheduled start of the event, 30 minutes before the scheduled finish time and 90 minutes after the end of the event.

During major events, it’s a good idea to use trams and trains to and from these areas to connect with the SkyBus service at Southern Cross Station.


Mobility Access

The SkyBus Hotel fleet is enhanced for mobility-impaired passengers. Vehicles are fitted with either wheelchair lifts or low floor access.

We ask that bookings with mobility requirements be made at least 24 hours in advance. Please phone SkyBus on +(61 3) 9600 1711